If you're not completely satisfied with your purchase, we'll gladly return or exchange it within 30 days* of purchase. 

Please bring your product(s) to the nearest Visions Electronics store location along with all packaging material, accessories, and original sales receipt. We will then need to verify your product(s) meet our return/exchange criteria before we can process it.

To find or contact one of our Retail Store Locations near you and see the current hours of operation, please visit our Retail Store Locator page HERE.

Defective Exchange

If a product is found to be defective, it will qualify for a "Defective Exchange" for the exact same product within 30 days of purchase and cannot be returned once processed. 

Restocking Fee

A restocking fee may apply for any refund or exchange if the product is not in "like new" condition, including all packaging and accessories. We reserve the right to refuse a refund or exchange or charge a restocking fee for any item that does not meet the requirements of our return policies.

*Customer Satisfaction Guarantee

To see our Customer Satisfaction Guarantee and exceptions please visit our page HERE.