If you're not completely satisfied with your purchase, we'll gladly return or exchange it within 30 days* of purchase.
To a Retail Store
Please bring your product(s) to the nearest Visions Electronics store location along with all packaging material, accessories, and original sales receipt. We will then need to verify your product(s) meet our return/exchange criteria before we can process it.
To find or contact one of our Retail Store Locations near you and see the current hours of operation, please visit our Retail Store Locator page HERE.
To Online Store via Shipping
Please contact our Customer Service Team to get a Return Authorization and instructions on how to ship the product(s) back to us.
To contact Customer Service, create a ticket by clicking HERE.
Please include all packaging material and accessories when shipping the package(s) to the online store. Any package(s) shipped without a Return Authorization will be refused.
Visions Electronics will cover the cost of return or exchange shipping if your item arrives defective, damaged, or if an error was made in the processing of your order.
For authorized returns being done via shipping to the online store, you will be refunded minus the cost of shipping once the returned product(s) has been reviewed and approved by our Service Department.
My Online Purchases Hasn't Shipped Yet
If your online purchase hasn’t shipped yet, please contact our Customer Service Team to request to cancel your online purchase prior to it being prepared for shipping. You will receive a confirmation email when your order has been cancelled and the refund will be processed to your original method of payment.
To contact Customer Service, create a ticket by clicking HERE.
Report a Damaged Shipment
If you received a damaged product, you must notify Customer Service within 24 hours. Failing to do so may result in a denied claim.
To contact Customer Service, create a ticket by clicking HERE.
Defective Exchange
If a product is found to be defective, it will qualify for a "Defective Exchange" for the exact same product within 30 days of purchase and cannot be returned once processed.
Restocking Fee
A restocking fee may apply for any refund or exchange if the product is not in "like new" condition, including all packaging and accessories. We reserve the right to refuse a refund or exchange or charge a restocking fee for any item that does not meet the requirements of our return policies.
*Customer Satisfaction Guarantee
To see our Customer Satisfaction Guarantee and exceptions please visit our page HERE.