Orders are typically processed within 1-3 business days however during peak sales periods (for example Black Friday, Cyber Monday, and Boxing Day/Week) up to an additional 5 (five) business days may be needed.

Once your order is processed, tracking information will be provided to you via the "Order - Shipping Confirmation" email or by logging in to your account unless advised otherwise.

Delivery service times are determined by the courier company and they do not make contact prior to delivery, in addition to being subject to their terms of services. For more information please contact the courier after tracking your shipment online.

To cancel an order prior to it being prepared for shipping, please contact Customer Service by creating a ticket by clicking HERE.

To reach us by phone, call 1-888-855-9855 during our hours of operation and we will assist you.

COVID-19 Delays

Please note, due to COVID-19 our delivery partners are experiencing staff shortages and all deliveries are currently taking longer than normal. Please allow an extra 1 to 5 business days for your delivery to arrive.

If you would like to receive your product(s) more quickly, we encourage you to take advantage of our curbside pickup option at our stores.

For more information on “How To Place A Order For In-Store Pickup / Curbside Pickup” please click HERE.

Important Reminders

Please check your item(s) carefully upon delivery. Any claims for lost or damaged items must be made within 24 hours of receiving your item(s). For more information, please read over our article “What To Do If My Order Was Lost Or Stolen?” by clicking HERE.

Tracking number(s) from the courier company will become active 24-48 hours after your order is processed at their sorting facility.
For larger items, tracking number(s) from the carrier may not update the online tracking for up to 5-7 business days
Orders will be delivered MONDAY TO FRIDAY DURING BUSINESS HOURS.
No weekend delivery is currently available.
Please make sure you are available to receive your delivery.
If you are not available, your delivery may be "safe dropped" outside your shipping address.
If delivery is dispatched but refused, Visions reserves the right to assess charges for return shipping.

Couriers and freight companies will only deliver to the threshold which is the first entry point of the ship to address.
Factors due to events not reasonably foreseeable or controllable and peak sales periods may cause shipping times to increase.
In certain situations determined by the courier company, packages may be required to be picked up at their local facility or distribution centre. Please contact the courier company for more information.

Carriers We Use

Small to Medium Packages

Generally shipped by Canada Post and Loomis Express.

Regular:

Western Canada expected shipping time 3-5 business days
Central/Eastern Canada expected shipping time 5-7 business days
Atlantic Canada expected shipping time 7-10 business days.

Express:

Western Canada expected shipping time 2 business days
Central/Eastern Canada expected shipping time 2-3 business days
Atlantic Canada expected shipping time 3-4 business days.

Medium to Large Packages

Generally shipped by Loomis Express.

Regular:

Western Canada expected shipping time 3-5 business days
Central/Eastern Canada expected shipping time 5-7 business days
Atlantic Canada expected shipping time 7-10 business days.

Express:

Western Canada expected shipping time 2 business days
Central/Eastern Canada expected shipping time 2-3 business days
Atlantic Canada expected shipping time 3-4 business days.

Oversized Packages

Generally shipped by freight companies.

Western Canada expected shipping time 4-7 business days
Central/Eastern Canada expected shipping time 7-10 business days
Atlantic Canada expected shipping time 10 or more business days.

Appliances & Heavy Goods

Generally shipped by special freight companies.

Expected shipping time is 3 (three) weeks after the order date.
A phone call will be made to you to confirm the expected actual delivery date within two business days of the expected date.

Tracking Shipment

To track your shipment please use the following links that correspond to the courier used to ship your order.

Canada Post

https://www.canadapost.ca/trackweb/en#/home

Loomis Express

https://www.loomisexpress.com/loomship/Track

Important: Please enter your tracking number in the box under "Reference" unless advised otherwise.

Sameday / Day & Ross

https://dayross.com/en/track-shipments

Ovation Logistics

Please refer to our emails for information about your order. For more information see our Appliance Delivery Guide by clicking HERE.

*Exceptions

Please see the following articles for more information and exceptions: