To Change a Shipping Address
Please contact us by starting a ticket online or by calling 1-888-855-9855 as soon as possible, as changes can only be made prior to your order being processed for shipping. Unfortunately orders paid with Flexiti accounts cannot be shipped to a different address, and can only ship to the billing address on file.
To Change an Item on an Order
What If You Run Out of the Product I Ordered?
If your purchased item(s) experience an unforeseen stock shortage, we may ship a substitute model from the same manufacturer. Any substitution will be either a newer model or a model with equivalent features, and we will only make a substitution if the model is equal or better value for the customer.
In the event that you receive the substitute item(s) and it is not to your complete satisfaction, you can always return it for a full refund if the conditions are met as stated on our Returns & Exchanges page.